Customer Service

Thanks for shopping online with Mens Body Works Melbourne. 

ABN: 34025590879
Mens Body Works Pty Ltd 
Proudly an Australian Business! 

If you any issues we’re here to help.

Returns 
Mens Body Works allows 7 calendar days to return an item from the purchase date.

In order to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Receipt or proof of purchase is required.

Refunds
We do not provide refunds on retail products or gift vouchers. Products can be exchanged when a reaction has occurred for a replacement product or salon credit when accompanied by a receipt within  7 days of purchase.

Once we receive your item, our tean will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Gift Voucher Terms & Conditions
Gift Vouchers can be extended upon request.
Gift Vouchers cannot be redeemed during the month of December.

Sale items
Sale items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item please mail or return in person to:

Mens Body Works
267 Bridge Road, Richmond,
Melbourne, Australia. 3004
T + 61 3 9429-5400
F + 61 3 9421-4031
Email: info@mensbodyworks.com

Please feel free to contact us on the above email if you have any questions.

Delivery Times
All items purchased online will be processed within 3-5 working days.

All prices are in Australian Dollars.